Privacy Policy
Effective Date: August 26, 2026 · Last Updated: August 26, 2026
Water Damage Pros Hinsdale ("Company," "we," "us," or "our") operates https://waterdamageproshinsdale.com ("Website"). We respect your privacy and want you to understand how information is collected, used, disclosed, and shared when you use Website or submit a request for service.
1. Nature of Our Service
Water Damage Pros Hinsdale is an independent lead-generation and referral website. We are not necessarily the provider performing the services advertised on this Website. When you submit a request for service, quote, estimate, consultation, or other assistance, we may use the information you provide to connect you with one or more independent third-party service providers that may be able to fulfill your request. Independent service providers are separate businesses and are responsible for their own services, estimates, pricing, representations, licenses, insurance, warranties, workmanship, communications, and privacy practices. Unless specifically stated otherwise, we do not employ, supervise, control, or guarantee independent service providers. We may receive compensation for generating, referring, transferring, or otherwise facilitating service inquiries.
2. Information We Collect
Depending on how you interact with Website, we may collect the following categories of information. Information you provide directly may include your name, telephone number, email address, property or service address, city/state/ZIP, type of service requested, details concerning your property, project, loss, damage, or service need, preferred contact method, information included in messages or communications, and any other information you voluntarily provide. Please do not submit Social Security numbers, financial account credentials, medical information, or other sensitive information unless specifically requested and necessary.
3. Information Collected Automatically
When you use Website, we and our service providers may automatically collect information such as IP address, browser type, device type, operating system, pages viewed, referring page or website, date and time of visits, approximate geographic location derived from IP address, click and navigation activity, advertising attribution information, campaign and UTM information, cookie identifiers, device identifiers, and analytics information. We may collect this information through cookies, pixels, analytics software, advertising technology, call-tracking systems, and similar technologies.
4. How We Use Information
We may use information to process service requests, respond to inquiries, determine the nature and location of the requested service, match consumers with independent service providers, share service requests with providers able to respond, facilitate communications between consumers and providers, operate and improve Website, measure Website performance, track advertising and marketing performance, detect fraud, abuse, or security threats, maintain records of consumer requests and consent, comply with applicable law, protect our legal rights, and send marketing communications where legally permitted and where required consent has been obtained.
5. How Lead Information May Be Shared
When you request service through Website, we may disclose information you submit to one or more independent service providers for the purpose of responding to your request. Information shared may include your name, phone number, email address, service address or ZIP code, type of service requested, description of the service need, and information you submit about your property, project, or emergency. Service providers receiving information may contact you regarding the specific request you submitted. We may receive compensation for generating, referring, transferring, or otherwise facilitating qualified service requests. Submitting a request does not guarantee that a provider will contact you or that the requested service will be available.
6. Service-Related Communications
When you provide contact information and request service, we may contact you concerning that specific request, subject to applicable law. Communications may occur by telephone, email, text message, or another communication method you request or authorize. Providing a request for service does not automatically constitute consent to unrelated promotional communications. Where separate consent is legally required for marketing communications, we will seek that consent separately.
7. Marketing Calls and Text Messages
If you separately consent to receive marketing calls or text messages, those communications will be governed by the consent language presented when consent is obtained. Consent to marketing is not required as a condition of purchasing goods or services unless otherwise permitted by law. For text messages, message and data rates may apply, message frequency may vary, reply STOP to qualifying marketing text messages to opt out, and reply HELP for assistance where supported. Revoking marketing consent does not prevent communications reasonably necessary to address an active service request or other communication permitted by law.
8. Advertising and Analytics
We may use analytics and advertising services such as Google Analytics, Google Ads, Google Tag Manager, and call-tracking software. These technologies may collect device, browsing, advertising, or interaction information. Some uses of advertising technology may constitute sharing of personal information under certain state privacy laws depending on circumstances.
9. Cookies and Similar Technologies
Website may use cookies and similar technologies to operate Website, remember preferences, analyze traffic, measure conversions, attribute leads to advertising campaigns, prevent fraud, and deliver or measure advertising. Where legally required, we provide choices concerning non-essential cookies or other tracking technologies.
10. California Privacy Notice
This section applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to our business and processing activities. Depending on our practices, categories of personal information we may collect can include identifiers, customer record information, internet or electronic network activity, geolocation information, commercial information, information concerning a service or property request, and inferences derived from collected information. We collect these categories for the purposes described in this Privacy Policy.
11. Sale or Sharing of Personal Information
Depending on our business model and applicable law, transferring lead information to independent service providers in exchange for money or other value may qualify as a "sale" of personal information under certain state privacy laws. Certain advertising technology we use may also constitute "sharing" for cross-context behavioral advertising. If applicable law gives you the right to opt out of the sale or sharing of personal information, you may exercise that right through our Your Privacy Choices page or by contacting us at info@waterdamageproshinsdale.com. We will also process legally recognized browser-based opt-out preference signals, such as Global Privacy Control, where required.
12. State Privacy Rights
Depending on the state where you live and the laws applicable to our business, you may have rights to confirm whether we process personal information, access personal information, correct inaccurate information, delete certain personal information, obtain a copy of certain information, opt out of certain targeted advertising or sharing, and appeal a denial of a privacy request where applicable. Rights differ by state and may be subject to exceptions. To submit a request, email info@waterdamageproshinsdale.com. We may need to verify identity before completing certain requests.
13. Data Retention
We retain personal information only for periods reasonably necessary for the purposes described in this Privacy Policy, including processing service requests, maintaining consent records, supporting customer inquiries, fraud prevention, analytics, contractual obligations, legal compliance, and defense of legal claims. Retention periods may differ depending on the type of information and applicable legal requirements.
14. Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. No Internet transmission or storage system can be guaranteed completely secure.
15. Third-Party Websites
Website may contain links to third-party websites. We do not control the privacy practices of those businesses. Review the privacy policies of any third-party site with which you interact.
16. Children's Privacy
Website is intended for adults seeking property-related or other professional services. We do not knowingly collect personal information from children under age 13 through Website. If we learn we have collected such information without appropriate authorization, we will take reasonable steps to delete it.
17. Email Communications
You may unsubscribe from promotional emails by using the unsubscribe link included in marketing email. We may continue sending transactional, service-related, legal, or administrative communications where permitted.
18. Do Not Track
Browser "Do Not Track" signals are not uniformly standardized. Where applicable law requires recognition of qualifying opt-out preference signals, including Global Privacy Control, we will process them as required.
19. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we make material changes, we will update the "Last Updated" date and provide other notice where required.
20. Contact Us
Questions or privacy requests may be directed to: